Hospital Re-Admissions? CMS-Medicare public reporting?
Mosaic Healthcare Development can produce an individualized program to fit your needs in order to increase HCAHPS scores and decrease readmissions.
Develop the behaviors and skills directly assessed in the HCAHPS
Develop the skills most correlated with overall HCAHPS scores (loyalty drivers such as complaint resolution)
Establish house-wide service standards coached and reinforced for every employee
Reduce deficiencies in information sharing and teamwork that cause inconsistent quality
Our individualized programs not only improve hospital customer satisfaction, engage employees, build teamwork, and turn managers into leaders; they implement house-wide evidence-based skills shown to improve healthcare quality measures on errors, re-admissions, and cost-control.