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Concerned about HCAHP scores?
Hospital Re-Admissions? CMS-Medicare public reporting?
Mosaic Healthcare Development can produce an individualized program to fit your needs in order to increase HCAHPS scores and decrease readmissions.
  • Develop the behaviors and skills directly assessed in the HCAHPS
  • Develop the skills most correlated with overall HCAHPS scores (loyalty drivers such as complaint resolution)
  • Establish house-wide service standards coached and reinforced for every employee
  • Reduce deficiencies in information sharing and teamwork that cause inconsistent quality


Our individualized programs not only improve hospital customer satisfaction, engage employees, build teamwork, and turn managers into leaders; they implement house-wide evidence-based skills shown to improve healthcare quality measures on errors, re-admissions, and cost-control.
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